Accessibility & Non-Discrimination

Illinois CPR Certification LLC is committed to providing its services in a manner that affords individuals full and equal access consistent with applicable law. We do not exclude, deny services to, or otherwise discriminate against any person on the basis of disability, medical condition, race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, citizenship, immigration status, primary language, age, veteran status, or any other status protected by applicable law.

If you need a reasonable accommodation, reasonable modification, auxiliary aid or service, alternative format, or other accessibility-related assistance in order to access our website, register for a course, communicate with us, enter a training location, or participate in our services, please contact us at contact@illinoiscprcertification.com or (847) 321-7610. We request advance notice whenever possible so that we can evaluate the request and make arrangements, but we will consider requests made at any time.

Some course content, audiovisual materials, and digital resources used in our services are licensed from third-party providers. Because we may not own or control those materials, we may not always be able to alter the underlying source content itself. However, we will consider requests for reasonable accommodations, auxiliary aids or services, alternative formats, supplemental materials, alternative methods of communication, or other effective means of access in connection with such materials, consistent with applicable law.

Illinois CPR Certification LLC reviews requests for accommodations, modifications, and accessibility assistance on an individualized basis and in good faith. When appropriate, we may ask for information reasonably necessary to understand the request and identify an effective solution, to the extent permitted by law. If a requested accommodation cannot be provided as requested, we may offer an alternative accommodation, communication method, format, scheduling option, or other measure that we determine is reasonable and effective under the circumstances.

We may decline a particular request only to the extent permitted by law, including where the requested measure would fundamentally alter the nature of the service, impose an undue burden, create a direct threat to the health or safety of any person that cannot be mitigated by reasonable measures, or require us to waive legitimate safety requirements based on actual risks rather than speculation, stereotypes, or generalizations.

The American Heart Association allows reasonable accommodations in courses, but a student must still meet core skill requirements to receive a course completion card. Participants remain responsible for monitoring their own physical condition and complying with stated safety instructions. If you have questions about whether a course format or training setup can be modified or adjusted, please contact us before participation so we can discuss available options.

Website accessibility

We aim for this website to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. That includes semantic structure, keyboard-accessible navigation, readable contrast, and text alternatives for images. If you encounter a barrier on the site, tell us what page and assistive technology you were using so we can fix it.

Contact for accessibility feedback

If you encounter an accessibility barrier on our website or in our services, or if you have feedback regarding accessibility, please contact us at contact@illinoiscprcertification.com, (847) 321-7610, or 605 N Michigan Ave, Suite 454, Chicago, IL 60611.